Terms of Service

Last Updated: October 1, 2024

1. Acceptance of Terms

Welcome to Sero, a service provided by Taktile Technologies Inc. ("Sero," "we," "us," or "our"). By accessing or using our website and services (collectively, the "Services"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the Services after the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review these Terms periodically.

3. Eligibility

By using our Services, you represent and warrant that:

• You are at least 18 years of age.
• You have the legal capacity to enter into a binding contract.
• All registration information you submit is truthful and accurate.

4. Account Registration

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information.
• Keep your password confidential and secure.
• Notify us immediately of any unauthorized use of your account.

You are responsible for all activities that occur under your account.

5. User Obligations

5.1 Compliance with Laws

You agree to comply with all applicable laws and regulations in connection with your use of the Services.

5.2 User Content

You are solely responsible for any content you upload, post, or otherwise transmit via the Services ("User Content"). You represent and warrant that you have all necessary rights to submit such User Content.

6. Prohibited Activities

You agree not to:

• Use the Services for any unlawful purpose.
• Upload or transmit viruses or other malicious code.
• Attempt to gain unauthorized access to our systems or networks.
• Interfere with or disrupt the integrity or performance of the Services.
• Use any automated means to access the Services without our permission.

7. Intellectual Property Rights

7.1 Ownership

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, and software, are the exclusive property of Sero and are protected by intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your personal or internal business purposes, in accordance with these Terms.

7.3 Restrictions

You may not:

• Modify, reproduce, or create derivative works based on the Services.
• Reverse engineer or attempt to extract the source code of the software.
• Remove any proprietary notices or labels.

8. Third-Party Services

8.1 Integrations

Our Services may integrate with third-party services such as:

• Google Calendar
• HubSpot
• Slack

Your use of these third-party services is subject to their respective terms and privacy policies.

8.2 No Endorsement

We do not endorse or assume any responsibility for any third-party services. Any transactions or interactions between you and third parties are solely between you and the third party.

9. Google API Services

9.1 Compliance with Google Policies

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

9.2 User Consent

By integrating your Google Calendar with our Services, you consent to our access and use of your Google Calendar data as described in our Privacy Policy.

10. Disclaimers

10.1 No Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Guarantee of Results

We do not guarantee that the Services will meet your requirements or that they will be uninterrupted, secure, or error-free.

11. Limitation of Liability

To the maximum extent permitted by law, in no event shall Sero or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, or goodwill, arising from or related to your use of the Services.

Our total liability to you for any claims arising from or related to the Services shall not exceed the amount paid by you, if any, for accessing the Services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sero and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use or misuse of the Services.
• Your violation of these Terms.
• Your violation of any rights of another party.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us at hello@sero.so.

13.2 Termination by Us

We reserve the right to suspend or terminate your access to the Services at our sole discretion, without notice, for any reason, including but not limited to:

• Violation of these Terms.
• Illegal or unauthorized use of the Services.

13.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, disclaimers, indemnity, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Illinois, United States, without regard to its conflict of law principles.

14.1 Arbitration

Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Chicago, Illinois.

14.2 Waiver of Class Action

You agree to resolve any disputes on an individual basis and waive the right to participate in a class action lawsuit or class-wide arbitration.

15. Miscellaneous

15.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Sero regarding the use of the Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.

16. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

• Email: hello@sero.so
• Address: Taktile Technologies Inc., 935 West Chestnut Street #530, Chicago, IL, USA 60642

17. Electronic Communications

By using our Services, you consent to receive electronic communications from us. These communications may include notices about your account and information concerning or related to the Services.

18. Feedback

Any feedback, comments, or suggestions you may provide regarding the Services is entirely voluntary and we are free to use such feedback as we see fit without any obligation to you.

19. Changes to the Services

We reserve the right to modify, suspend, or discontinue, temporarily or permanently, the Services or any part thereof with or without notice.

20. User Data

You acknowledge that we may process your personal data in accordance with our Privacy Policy.

21. Prohibited Uses

You agree not to use the Services to:

• Harass, abuse, or harm another person.
• Impersonate any person or entity.
• Engage in any activity that interferes with or disrupts the Services.

22. Third-Party Content

Our Services may display content from third parties. We do not endorse or assume responsibility for any third-party content.

23. International Users

Our Services are controlled and operated from the United States. We make no representations that the Services are appropriate or available for use in other locations.

24. Export Compliance

You agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.

25. Survival

All provisions of these Terms that by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Consent

By using our Services, you consent to these Terms of Service.

Effective Date

These Terms of Service are effective as of the date stated at the top of this document.