Backed by Y CombinatorAccelerate Time-to-Value
All-in-one tool for leading customer implementation and professional services teams.
DELIVER VALUE
Collaborate with customers. Give a clear path to value.
Customer Facing View
Simple & intuitive interface for customers to see what's next up.
Passwordless Login
Magic links and branded customer portals so customers never need to create credentials.
Tasks, Chats, Forms & Docs
The ultimate project management tool for working with customers.
Task Dependencies
Define an order between tasks. End the struggle of updating due dates.
"I LOVE Sero. My team and I used to manage complex implementations on Monday.com but everything was scattered and our customers had no visibility. The Sero team helped us rapidly transition and now implementations are organized and stakeholders are held accountable!"
Justin Emmons
Implementation Lead, OneTrack
IDENTIFY RISKS
Track your onboarding pipeline with live metrics.
"What is our average time to value for enterprises?"
"Which customers are in Data Migration? How long have they been
there for?"
"How much progress did we make with Tesla since last week?"
"What do we need to do to bring this onboarding on track?"
"Which customers are behind schedule?"
"How many onboardings is Dwight running? Which ones is he behind on?"
"How many customers are going live in the next 2 weeks?"
"Where did we get stuck with Stripe's onboarding? What was the
bottleneck?"
"I used to spend 4+ hours every week compiling Notion, HubSpot, Google Sheets and email. Now, I can see the progress of my implementations in real-time in one click."
Tom Zack
Director of Implementation, Amper
INCREASE BANDWIDTH
Automate the busywork.
AI Drafted Follow-ups
Automatically follow up with customers when they fall behind on their tasks.
Weekly Updates
Send automated weekly summaries to customers and internal teams.
Escalations
Escalate critical issues automatically when things go off track.
Capacity Planning
Forecast capacity availability and resource onboardings efficiently.
"It was really frustrating to continously follow up with customers over emails and calls - I was spending time on chasing customers rather than my core tasks. With Sero, most of it is automated and I'm alerted when I really need to step in!"
Casidee Adolphson
Implementation Lead, August Schools
INSIGHTS
#1 Cause of Churn? Slow Time-to-Value.
Why time-to-value is the most critical metric for implementation and customer success teams.
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